Empathize with the guest but be firm. At the end of the day, a no show hotel reservation impacts your revenue. In such cases, it is wise to talk to the guest and enquire what the reasons were. Explain calmly why you need to issue a no-show fee. Make sure, you still welcome them irrespective of the loss you incurred. Offer something intuitively, that might not be very significant to your property, but would make a difference to the guest.
Keep reading to get more tips to Reduce Guest No Shows and Cancellations:
1. Go broad to become more selective
The goal of minimizing guest cancellations is to nurture a steady stream of travelers who show up and keep your business going strong. While a stricter cancellation policy may seem the logical next step, a better approach might seem counterintuitive. When you restrict your listings to one or two channels, you limit your exposure to a smaller group of people looking for vacation rentals exactly like yours.
2. Make sure you have a friendly cancellation policy
One common line of thinking is to counter last-minute cancellations with a strict cancellation policy. But tighter policies may not be the right move for every business.
3. Offer discounts for confirmed bookings
Grupo Select offers you the option to forget all this issues by letting us manage your property!
